FAQ2021-02-25T15:27:22-05:00
General questions regarding registration2022-03-25T20:45:02-04:00

When I attempt to register, the registration type appears grayed-out.
You must first log-in for the system to recognize you as that particular registration type.

I’ve logged in but when I attempt to register, the registration type is still grayed-out.
Please contact the Conference Director to assist.

My town is paying for my registration fee and/or meal. How do I get an invoice to submit to the town?
Please register and the system will prompt you for payment method. Select invoice and one will be sent to the email address you used to register.

I am a speaker, board member or a conference committee member and the system is asking for a special code.
Please contact the Conference Director or, if you’re a speaker, connect with your program shepherd to provide you with the special registration code.

I would like to just attend the dinner on Monday night and do not plan to attend the conference. How do I go about doing that?
Please contact the Conference Director to provide you with a special registration code. Your special name badge will only be available at the dinner itself and will not grant you access to the conference.

I am a student, retired or unemployed – do I get a special rate to attend conference?
There is a special rate for student, retired and unemployed attendees but you must be member of MLA to obtain the discount. Please log-into the system first and then register. Your MLA membership type must be also be reflected as such to be able to take advantage of this discounted rate.

I would like to just check out the exhibit hall and not attend the conference. Is this possible?
At this time, we do not offer an exhibits-only pass.

How do I go about arranging for a group registration?
If you have more than 10 people from the same library attempting to register, please download and complete the group registration form and send to the Conference Director to assist. We can prepare a single invoice for you.

We are unable to offer group discounted rates at this time.

We’re part of a Platinum or Gold Institutional Membership, how many comp registrations do we get?
A Platinum membership grants three (3) 1-day passes or one (2) 2-day passes to attend conference.

A Gold membership grants two (2) 1-day passes or one (1) 2-day pass to attend conference.

Additional member attendees from the same institution beyond the comp registrations outlined above would then register at the regular member rate.

Complete this form and send to the Conference Director to register your institutional registration.

I’ve registered already but what if my plans change?
Registration for the conference is non-refundable. However, you may transfer your registration to another party easily at no charge. Please contact the Conference Director to assist with transferring your registration.

I’d really like to attend but having a hard time justifying it with my library director – any suggestions?
Yes! Here’s a template we’ve created just for you.

Do you allow walk-in registrations?
Yes!

How do I get my badge?
Your badge, meal tickets and registration materials will be available at the registration desk. However, if you are just attending a dinner, your special name badge will be available at the dinner.

You must wear your name badge at all times during the conference including meals.

I’ve logged in but when I attempt to register, the registration type is still grayed-out.2021-03-30T18:14:53-04:00

Please contact the Conference Director to assist.

I am a speaker, board member or a conference committee member and the system is asking for a special code.2021-03-30T18:22:12-04:00

Please contact the Conference Director or, if you’re a speaker, connect with your program shepherd to provide you with the special registration code.

I am a student, retired or unemployed – do I get a special rate to attend conference?2021-03-09T07:38:14-05:00

There is a special rate for student, retired and unemployed attendees but you must be member of MLA to obtain the discount. Please log-into the system first and then register. Your MLA membership type must be also be reflected as such to be able to take advantage of this discounted rate.

When I attempt to register, the registration type appears grayed-out.2021-03-09T07:13:03-05:00

You must first log-in for the system to recognize you as that particular registration type.

How do I go about arranging for a group registration?2022-03-25T20:38:33-04:00

If you have more than 10 people from the same library attempting to register, please download and complete the group registration form and send to the Conference Director to assist. We can prepare a single invoice for you. We are unable to offer group discounted rates at this time.

My town is paying for my registration fee. How do I get an invoice to submit to the town?2021-03-09T07:15:22-05:00

Please register and the system will prompt you for payment method. Select invoice and one will be sent to the email address you used to register.

I’ve registered already but what if my plans change?2022-02-28T10:49:47-05:00

Registration for the conference is non-refundable. However, you may transfer your registration to another party easily at no charge. Please contact the Conference Director to assist with transferring your registration.

We’re part of a Platinum or Gold Institutional Membership, how many comp registrations do we get?2022-03-25T20:43:58-04:00

A Platinum membership grants three (3) one-day passes to the conference or two (2) two-day passes; Gold membership grants two (2) one-day passes or (1) two-day pass to the conference. Additional member attendees from the same institution beyond the comp registrations outlined above would then register at the regular member rate. Use this form and send to the Conference Director to register your institutional registration.

I’d really like to attend but having a hard time justifying it with my library director – any suggestions?2022-02-28T10:47:51-05:00

Yes! Here’s a template we’ve created just for you.

General questions regarding the hotel2022-05-12T11:08:22-04:00

I’d like to take advantage of the special conference room rate – how long is it available for?
The special conference rate ends on April 19 – please book your room using the link found on our Accommodations page. If you book after April 19, the special conference rate will not be available. The hotel is sold out at this time.

I’d like to come in a day early or leave a day later – do I still get the same special conference rate?
Yes, the special conference rate is available three days prior and three days post conference.

Special Needs
The Conference does its best to accommodate attendees with special needs. All such requests must be made in writing and received by May 13th. Please send your request to the
Conference Director.

Elevators and ADA Access
There are ramps and elevators to access the meeting space and the venue is ADA compliant.

Will there be gender-neutral bathroom?
Yes, there will be a gender-neutral bathroom throughout the duration of conference and located near the Barnstable Rooms. C
ontact a registration desk staff member for more information once on-site.

Will there be a Mother’s Room or Quiet Room?
Yes, the Quiet Room is located in Barnstable I throughout the duration of conference for use as a mother’s room or just a spot to retreat for a moment. Please obtain the key to this room at the registration desk.

Seating
Seating is first-come, first-served basis for all sessions and the evening events. Some additional socially distant seating will be made available as well. 

I’d like to join MLA or change my membership type. How do I go about doing that?2021-04-01T07:00:05-04:00

Please contact the Association Manager for assistance.

General questions about meals2022-02-28T10:42:52-05:00

I heard that lunch is included in my registration – is this true?
Yes, you heard correctly! Lunch is now included with your registration*.  Exhibitor registration includes one lunch per exhibit per day (Monday and Tuesday).

*There are a few exceptions for those who are getting complimentary registration due to their participation level. Please contact your program shepherd if you are a speaker or the Conference Director if you are a conference committee member or board member.

Will there be gluten-free/dairy-free/vegan/vegetarian/kosher meals available to me?
Yes, please indicate your special request in your registration and we’ll do our best to accommodate. 

Do I need a meal ticket to get lunch and dinner?
Yes, there will be a meal ticket to hand to the hotel staff to receive access to your lunch or dinner.

Is there a fee for breakfast?
No, there is no fee to attend any of the breakfasts including the MLA Business Breakfast.

Will there be beverages and refreshment breaks during the conference?
Yes.

I’ve registered for a dinner but I can no longer attend.
If you cancel prior to May 16, we can work with you to refund the dinner fee. Unfortunately, after that date, we cannot issue refunds.

I’m not sure if I can attend the evening events, can I make up my mind on-site?
Yes, there will be a limited number of tickets for the evening events available for purchase on-site.

How do I learn more about the Book Cart Drill Team competition?2021-03-30T18:28:11-04:00

To learn more, visit the BCDT webpage.

How can I find more information about applying for a scholarship?2022-02-28T10:12:37-05:00

To learn more or apply for a scholarship for the 2022 conference, visit the Scholarship webpage.

COVID-19 (March 19, 2022)2022-03-21T21:56:25-04:00

The Massachusetts Library Association is committed to the health and safety of our members and conference attendees. We are aware that there may be questions about our annual conference in light of COVID-19.

At this time, the MLA Conference is scheduled to be held in person in May and proof of vaccination (either a photo of the front and back of your vaccine card, a hard copy of your vaccination card or digital vaccine attestation through a recognized app such as Bindle, SMART Health Card or Excelsior Pass).

Learn more about the Cape Cod Resort and Conference Center’s COVID-19 standards.

Masks are recommended, as well based on current CDC mask guidelines.

This policy may be adjusted as needed based on the prevalence of cases in Barnstable County, Massachusetts or if government mandates change. Attendance requirements may change prior to the event and attendees will be notified.

If you have any questions, please contact conference@masslib.org.

Will certificates of attendance be distributed?2021-03-31T21:00:40-04:00

Yes.

I have another question that’s not answered here, where do I go for help?2021-03-30T18:19:23-04:00

Contact the Conference Director for all other questions!

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